Refund policy
Softibuy Return, Replacement & Refund Policy
We want our customers to have a smooth and satisfactory shopping experience. Returns, replacements, exchanges, and refunds are accepted subject to the terms and conditions mentioned below.
Return Period
Return or replacement requests must be raised within 7 days of receiving the product. Requests received after this period may not be accepted.
Eligible Returns / Replacements
Returns or replacements may be considered, subject to company verification and approval, in cases such as:
- Damaged product received
- Manufacturing defect
- Wrong product received
- Change of mind
- Size or colour change
- Other genuine reasons accepted by the company
Product Condition
The product must be unused and in its original condition. The original box/packaging, accessories, and other items provided with the product must be returned along with it.
Used products, products damaged due to customer handling, or products with missing accessories may not be eligible for return or replacement.
Return Courier Charges
If the return is due to a damaged product, manufacturing defect, wrong product, or an error from the company, the return courier charges will be borne by the company, subject to verification and approval.
For change of mind, size/colour change, or other customer-requested returns, the return courier charges will be borne by the customer.
Refund / Replacement
Depending on the circumstances, the customer may be offered a refund or replacement. The final resolution will be determined by the company based on the reason for return, product condition, availability, and other relevant circumstances.
Refund Processing
Once the returned product is received and inspected, an approved refund will generally be processed within 3–7 business days.
For COD orders, refunds will be made through UPI.
Return Request & Approval
Return requests can be submitted through WhatsApp, Phone, Website, or Email.
All return, replacement, and refund requests are subject to verification and company approval.
Unboxing Video
Customers are strongly advised to record a complete unboxing video while opening the package.
An unboxing video can help make the verification and approval process easier and faster, especially for damaged, defective, or incorrect products.
The absence of an unboxing video may affect the verification of certain claims.
Damaged Package / Product
If the package or product appears damaged at the time of delivery, the customer should inform the company as soon as possible. Photos or videos of the package and product may be requested for verification.
Exchange
Exchange requests may be accepted depending on the circumstances and product availability. The final decision regarding exchange will be made by the company.
Warranty Products
Products covered under warranty will be handled according to the applicable warranty terms.
If a warranty product needs to be sent to the company for inspection or service, the courier charges for sending the product to the company will be borne by the customer, unless otherwise stated by the company.
Non-Returnable Products
Used products are not eligible for return or replacement.
Any additional non-returnable products or specific exclusions will be clearly mentioned on the respective product page.
Important Note
All returns, replacements, exchanges, and refunds are subject to product verification and company approval. The company reserves the right to reject requests that do not meet the conditions of this policy.